At Phone Syndicate, we take the security of your personal and business data as seriously as we take the security of your hardware. Phone Syndicate is a trading name of Digital World 4U LTD (Company No: 15624314), which acts as the legal Data Controller for all information collected.

By using our website, utilizing our IT Managed Services, or visiting our Halifax store, you agree to the processing of your data in accordance with UK GDPR. We strictly collect only the information necessary to provide you with premium service:

1. Information we collect
   
   • • Customer & B2B Details: Name, business name, email address, phone number, and physical address for billing, delivery, or IT support contracts.
   • • Device Details: IMEl numbers, serial numbers, and device passcodes (strictly for post-repair diagnostic testing).
   • • ⁠Website & Affiliate Data: Non-personal data such as browser type, IP address, and affiliate tracking cookies (e.g., when clicking our third-party network contract links).
2. How we use your data
   We use your information exclusively to deliver our retail and IT services, process payments, and communicate regarding your orders. We do not sell or trade your personal data to third parties. Data is only shared with third-party service providers (such as payment gateways or our affiliate partners like Vodafone) strictly to facilitate your requested transactions, or if required by UK law enforcement.
3. In-Store Privacy & CCTV
   For the safety of our staff, customers, and inventory, our premises at 38 Market Street are monitored by 24/7 CCTV. These recordings are held securely and are only accessed for security and crime prevention purposes in accordance with UK law.
4. The Repair Privacy Guarantee
   To fully test a device after a repair (e.g., checking microphone, camera, and touch functionality), our technicians often require your device passcode. Our strict policy is that technicians will only access the specific diagnostic applications required to verify the repair. We never browse, copy, or access personal photos, messages, or private corporate applications. Devices left unclaimed for 60 days will be securely wiped of all data using industry-standard protocols before recycling.
5. Cookies & Affiliate Links
   Our website uses standard functional cookies and tracking cookies to manage our affiliate network connections. When you click a link for a mobile contract, a cookie ensures the network provider knows you came from our site. You can manage or disable these through your browser settings.
6. Your UK GDPR Rights
   Under UK law, you have the right to request a copy of the personal data we hold about you, request corrections, or ask us to permanently delete your data (the "Right to be Forgotten"), provided it does not conflict with our legal or tax retention obligations.
7. Contact the Data Controller
   • Email: info@phonesyndicate.co.uk • Post: Data Protection Officer, Digital World 4 U LTD, 38 Market Street, Halifax, HX1 1PB, United Kingdom.